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Frequently Asked Questions

How much is the Shipping cost to my country
  • You will find the shipping calculator in the Chat page or in the checkout page, there you will see the options, price, and delivery time once the package is dispatched from our warehouse.
  • The Shipping cost is calculated based on Weight of the package and the destination country. 
  • 1st weight unit of 1kg or 500g is the most expensive, additional weight units are much cheaper. 
  • Aramex and SF-express are calculated based on the volume of the package, you need to contact us to request a quote (only if the product is in stock at our warehouse) 

 

I would like to pay with PayPal

It’s possible to request a PayPal invoice but only in USD. To do that you need to change the currency if it’s not already in USD then you go to the check out page, there you will see “PayPal invoice request” as payment option. 

If you don’t receive a PayPal invoice within 48h let us know your order number and we will check and send you an invoice. 

NOTE: Orders are only secured when payment is confirmed, if someone places the order before you and pays with credit card his order is prioritised in case something gets sold out.

Are all shipments with Tracking number?

Yes, every shipment has a tracking number. This is to avoid lost packages

Safe to make credit card payments?

This website is SSL encrypted, SSL is designed for  credit card payments. So this website is secure

We use Stripe as the credit card processing gateway.

If you are in doubt you are welcome to do your own research about SSL and Stripe

How do Payment Plans work?

You pay a 7% of the product price + Shipping cost as the first payment. The remaining is more or less equally split into weekly or bi-weekly payments. 

Payment do NOT occur automatically, you will be notified when they are due and you are requested to come back to this website and make the payment manually using a credit card or instant bank transaction (Euro only) 

Do NOT select PayPal invoice request in the middle of a Payment Plan, this will put that payment part on hold and would have to be revered manually by us.  

I want a product but it's out of Stock

You can go on the product page and enter a waiting list. You will receive an email as soon the product is back in stock.

But note, it is possible that we only get 1 piece. Make sure you buy it quick before it’s sold out again.

The status of my order didn't change, has it been sent?

Please allow up to 5 working days for your order to be sent, sometimes we update the status 2-3 days after the package has been dispatched, because that is when we get a working tracking number

My order hasn't been sent can I cancel it?

If your order hasn’t been sent within 10 working days you are entitled to a full refund, just contact us.

This only applies to orders involving stock items only (not a mixture of pre-order and stock)

Are the products legit/original?

Yes all products are absolutely legit and original.

We are an authorised seller of the resin statues

Banpresto products are sourced from authorised selling agents.

I received something damaged

As an authorised seller we can provide after sale solutions for you.

We can only offer the solutions that are offered by the manufacturer. This is how it works: We forward your case and if the manufacturer agrees to replace the parts then we will forward you the replacement parts. Usually the manufacturer’s don’t pay for the shipping cost, so it’s up to the seller or us to pay for it. We think it is fair to split the shipping cost with our customers. Some studios can admit the flaws of their packaging design and agree to send replacements free of charge. 

Fill in the after sales application form an we try our best.

It is best to decline damage packages during delivery and report to us the damage, this way we can apply compensation form the carrier.

I would like to cancel a pre-order

Pre-Order deposits of custom resins are non refundable as they are passed on to the manufacturer and are used to finance the manufacturing process.

custom resins are produced in a small quantity, only as many as ordered are produced and no more than for example 100 worldwide.

By making a pre-order you are requesting a production of your piece, and the deposit money goes to the production deposit for the factory.

 


Request a Local Tracking Number

Here you can request a local tracking number once the package is in your Country (usually 12 working days after it has been dispatched)